I recently hit a problem on my MacBook Air when trying to use Cisco WebEx. The Mac is running OS X 10.11 El Capitan.
The WebEx client installed without an issue, but when I tried to join a meeting the connection would hang at 98%. I had to use Force Quit to kill the client.
The solution to the problem was to change the proxy settings in Network Preferences. I’m not using a proxy but WebEx seems to have difficulties with the default setting.
Apr 29, 2019 Double-click on the CiscoWebexAdd-On.dmg file that was just downloaded. Double-click on the Install Cisco Webex Add-On.App file. Click the Open button. Click the Install button. After a few moments, the Webex meeting window will appear. If the issue persists, follow the additional steps below. The Built-in Camera is not Working in a WebEx Meeting Using a New Macbook Air: Question(s): The built-in camera is not working in a WebEx Meeting using a new MacBook Air. The button to send video is greyed out on a Mac Book Air. I can't view or send my webcam video on a MacBook Air. I'm unable to send my video from a new MacBook Air in a WebEx.
Best of all, you can sign up free. Participants connect in a virtual meeting using HD video and audio across web, desktop, mobile or video system. Solutions like Webex also offer sophisticated video conferencing features like screen sharing, meeting recording and transcription, AI-powered meeting assistance, and more. If we understand your post correctly, you're unable to use an app on your MacBook Air. We’d like to help. Follow the steps in this article: If an app freezes or quits unexpectedly on Mac. You may also find help from Cisco: Video Conferencing - Troubleshoot Your Cisco Webex Meeting.
Open “System Preferences” then select the “Network” icon.
Now select your current network connection from the left-hand panel (in my case this was Wi-Fi). Click the “Advanced…” button on the lower right of the panel.
Click the “Proxies” tab and the proxy settings are on the left. I’m not using a proxy but the default setting is “Auto Proxy Discovery”. Untick that, click “OK” and then “Apply” and WebEx would connect without any further problem.
In order to completely remove the Webex software from your Mac, you need to:
Note: If users are getting an error message 'Cisco Webex Removal tool can't be opened because it is from an unidentified developer'. See the workaround below: