Q: I have a Mac. Recently, I updated my computer to the latest Mac OS (Mojave), and since then I am no longer able to access my iTunes account.
Q: I have a Mac. Recently, I updated my computer to the latest Mac OS (Mojave), and since then I am no longer able to access my iTunes account. As a result, I reverted to the previous OS version. Before upgrading make a full back up of your Mac. Check that third party apps you use have updates available for the new OS. Check that your printers/ scanners etc have updated drivers and software available for the new OS. MacOS Catalina 10.15 was released recently, the latest version of macOS.
As a result, I reverted to the previous OS version (Catalina). Now I can access iTunes but I also have a computer that will not allow me to update the OS again and also gives me constant reminders to do so.
How can I fix this, or will I eventually have to give in, update and lose my iTunes account?
— Laura G., Vero Beach
A: According to the Apple Support Forums, if you have updated to Mojave but cannot access or update iTunes alongside it, then it's typically due to a bug in the Mojave upgrade. Simply put, while the OS has updated, iTunes has not, and because of that they're on two different wavelengths, essentially, causing your login to not register with iTunes and lock you out of the account.
To fix this, Apple suggests you manually update iTunes so that your version of it matches the version that corresponds to the new OS and to update to Mojave again in the process. This can be done via the following steps:
Open the Apple menu, then click on “system preferences,” then on “software update.” Click on the “update(s)” if available, which will launch them, and then follow the instructions on screen to complete the process. Then restart the machine and try to log into iTunes again — it should work now.
If “software update” does not show an update available or allow you to update, then perform the update manually via the steps found at this URL: https://support.apple.com/en-us/HT201352
If those steps do not work, then try the steps found at this URL on the “Apple support forum” and see if one or more of the solutions found there fix the problem: https://support.apple.com/en-us/HT201400
If not, then it may be best to contact “Apple support” directly for additional help. They can be reached through the information found at this URL: https://support.apple.com/contact
Note: In the meantime, you can tell the machine to stop prompting you to update to Mojave by turning off update notifications in your “system preferences.” This can be done via the steps found at this URL: https://www.businessinsider.com/how-to-turn-off-software-update-notifications-on-mac© REFUGIO RUIZ/AP FILE PHOTO SpaceX founder Elon Musk speaks during the 67th International Astronautical Congress in Guadalajara, Mexico, Tuesday, Sept. 27, 2016.
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This article originally appeared on Treasure Coast Newspapers: Computer help: Update to latest Mac OS (Mojave) won’t allow iTunes access.