Apple MacBook Air MD711LL/B 11.6in Widescreen LED Backlit HD Laptop, Intel Dual-Core i5 up to 2.7GHz, 4GB RAM, 128GB SSD, HD Camera, USB 3.0, 802.11ac, Bluetooth, Mac OS X (Renewed) 4.3 out of 5 stars. Continuing the tradition of its predecessor, the 16-inch MacBook Pro is the most powerful of Apple's laptops thanks to its 9th Gen Core i7 or Core i9 CPUs, up to 64GB of RAM, up to 8TB of storage. The Mac Portable is Apple's first portable Macintosh computer. Although there were already PC laptops on the market, few were as fast or powerful. The Portable has a 68000 processor running at 16 MHz, comes with 1 MB RAM which can be expanded to 9 MB RAM, has an optional internal 9600 baud modem, and includes a PDS slot (Processor Direct Slot.

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Before you begin

Make sure that your Mac is connected to the internet and using macOS Catalina or later. If using an earlier macOS, follow the password-reset steps for macOS Mojave or earlier.

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Choose a reset option from the login window

To see one of the following password-reset options, click the question mark next to the password field in the login window. If you don't see a question mark, enter any password three times.

If you see the option to reset using your Apple ID

  1. Click the option to reset using your Apple ID, then proceed as follows:
    • If your Mac restarts, skip to the next section, “If you see the option to restart and show password options.”
    • If your Mac doesn't restart, but immediately asks for your Apple ID credentials, enter that information and click Reset Password.
  2. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
  4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm.
  5. Enter your new password information, then click Next.
    If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  6. When the password reset is completed, click Restart.

Apple Macintosh Laptop Machines

If you see the option to restart and show password options

  1. Click the option to restart and show password reset options, then wait for your Mac to restart.
  2. You're then asked to take one of these steps:
    • Sign in with your Apple ID. You might also be asked to enter the verification code sent to your other devices.
    • Enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
  3. Select a user that you want to reset the password for, then click Next.
  4. Enter your new password information, then click Next.
  5. When the password reset is completed, click Restart.

If you see the option to reset using your recovery key

  1. Click the option to reset using your recovery key, then enter your FileVault recovery key. You received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk.
  2. Enter your new password information, then click Reset Password.

Macintosh Apple Laptop

Macintosh Apple Laptop

If you can't reset your password

Learn what to do if you can't reset your password.